Privacy

 

Privacy Policy

The purpose of this policy is to make clear what information we collect, how it is protected, how and where it may be used, in accordance with Data Protection law. By continuing to use this site and by submitting personal data you are agreeing to the terms stated in this policy.

Who we are
City Survivor Ltd (Trading as City Survivor). 
A Private Limited Company registered in England under company number 10965088.
VAT Registration Number: 297305771.
Registered business address: 32 Oakley House, Hotspur Street, London SE11 6BT.
Email address: daisy.connor@citysurvivor.co.uk

What personal data might we collect about you?
Your personal data is any information that could identify you as an individual. This can include:
Identity data and contact details provided when you contact us, shop or register with us, including names, date of birth, gender, billing and shipping addresses, contact details such as email address, telephone numbers, social media usernames.
Financial and transaction data: details of products or services you have purchased, details of payments made to or from you.
Usage data: how you have used our website and services.
Technical data: IP addresses, login data. 
Please refer to the Cookies notice below for details of information that may be collected from your browser.  

How might your personal data be used?
We only use your data for lawful reasons:
Fulfilling a contract with you
When it is in our legitimate business interests
To comply with our legal obligations

Activities under these purposes include:
Registering you as a customer and managing your account
Managing payments and fees
Processing and delivering orders that you place
Marketing and communications as agreed by your preferences, such as suggesting products or services that may be of interest to you. We only supply information where you have opted-in and you are able to unsubscribe
Managing our relationship with you and notifying you of any changes to our policies
Using data analytics to improve our products, website and marketing, and to deliver relevant content to you

We do not store debit and credit card details. These are only accessed through secure payment processes via Stripe and Paypal.

Who else might receive your data?
We might disclose your personal data to a third party if necessary:
To comply with a legal obligation;
To protect our rights and property and that of our customers and third parties;
For the purposes of fraud protection.

Third-party service providers such as fulfilment and mail providers cannot use your personal data for their own purpose, but they may process your personal data for specified purposes in accordance with our instructions.

We use third-party service providers Squarespace and Mail-Chimp to deliver our online content and they have robust privacy policies in accordance with GDPR.

This website may include links to third-party websites; we do not control third-party websites and are not responsible for their privacy policies. It is your responsibility to read the privacy notice of every website you visit. Clicking on any link to a third-party site may allow them to collect or share data about you. 

Will your data be transferred outside the European Economic Area (EEA)?
Where third party service providers are based outside the EEA we will ensure they treat your personal data securely as it would be within the EEA and under GDPR. We only work with third parties who have amended their data policy to reflect the new GDPR.
 
How long will your data be stored for?
We retain your personal data for as long as necessary in regard to the purposes for which it was collected, to satisfy legal and accounting requirements. 

For contact and marketing purposes we will evaluate the appropriate retention period based on the consent you have given and your engagement with us.

For statistical analysis we may remove personal identifiers from certain data in order to retain said data indefinitely. It will not be possible to associate such data with you.

Please see further information below about your right for data erasure. 

The right to access your personal data
You can request confirmation as to why we processed your data and what data is concerned, enabling you to check we are lawfully processing it.

You have the right to request erasure of personal data where there is no good reason for us to continue using it or if we have processed it unlawfully. There may be legal reasons prohibiting erasure of data, of which you would be notified if applicable.

You have the right to request correction of any personal data we hold about you, subject to verification of any new data you provide. You have the right to request restriction of processing of personal data.

You have the right to lodge a complaint with a supervisory authority where data is collected without consent and to request available information on the source. 

You may withdraw consent at any time but this will not affect lawfulness of any processing prior to consent withdrawal. 

Cookies

Cookies are small pieces of data that websites store on a device to improve your browsing experience. They help this site remember your preferences and understand how you use different features. 

Some cookies are necessary because they allow the function of key features:
Customer accounts;
Shopping cart and checkout;
URL redirects;
Site security.

Additionally we use analytics and performance cookies to better understand how visitors interact with this site. These will be disabled until you have accepted the cookie policy. However, if you do not accept cookies, you may not be able to use some aspects of this site.