Terms of Use


Payment Methods

We accept all major credit and debit cards.
We are unable to take orders over the telephone.


We deliver to UK addresses only.
Orders are sent by Royal Mail 48-hour tracked service. Orders received before 2pm will be dispatched on the same day.
Post and packaging costs £2.95 per order.

Cancellations and Returns

When buying online, you have the right to cancel your order up to 14 days after delivery. You then have a further 14 days to return the goods. 
You will be refunded within 14 days of us receiving the goods back.
It is your responsibility to ensure items you return are packed safely to avoid damage in transit. Returns must include receipt/order number.

Should you wish to cancel your order, please email us within 14 days of receipt, at hello@citysurvivor.co.uk

Should you need to amend any details of your order, please email ASAP to hello@citysurvivor.co.uk and we will do our best to help.

Contact Details


City Survivor Limited
Registered in England and Wales: 10965088
Registered premises: 32 Oakley House, Hotspur Street, London SE11 6BT
VAT number: 297305771

Trade Marks
City Survivor is the registered trade mark of City Survivor Ltd.

Online Dispute Resolution platform ec.europa.eu/consumers/odr